ieMR Digital Services Team

The ieMR Digital Services team provide ieMR related clinical and technical support including workflow processes, training and progressing requests for changes. The team also focus on quality initiatives and system enhancements.

The ieMR team are based in Bauhinia House and can be contacted on 433 31363 or email hidden; JavaScript is required.


Louise Hayes

Executive Director Digital Health  | 443 320124

Louise Hayes is the Executive Director of Digital Health and Knowledge Management at Townsville Hospital and Health Service. Louise is an experienced digital health enthusiast and health informatician, working across the health sector for over 20 years, in areas of strategy development, eHealth foundation design and implementation of electronic medical record solutions.

Qualifying as a CHIA (Certified Health Informatician Australiasia) in 2014 as one of Australia’s inaugural certified practitioners, she has confirmed her passion and growth into the digital health profession and demonstrated this through her many commitments of mentoring, lecturing, presenting at conferences, conducting workshops, writing articles, and Chairing the Health Informatics Society of Australia, Queensland Branch.


Robyn Copley

Robyn Copley

Nursing Director Clinical Informatics Strategist   |  443 32656

Robyn has been working at the THHS for more than 20 years. During this time Robyn has held a number of Clinical and Nursing Management roles across the health service. A vast experience and knowledge of health service people, systems and process has been gained working in Client Liaison,  Patient Safety and a number of Nursing Director roles. Robyn has been involved in many clinical improvement projects over the years with health service and state wide networks. “Very early in my career I was driven to understand processes and then work with others to improve them. I started out with small unit based changes, then progressed to being part of a number of major and complex projects affecting the THHS.  Healthcare is such a complex and exciting industry to work in and I strongly believe the ieMR is rich with potential to improve the way we deliver patient care”.


Gail-Quaresmini

Gail Quaresmini

CNC Clinical Informatics Specialist  |  443 31665

Gail is a member of the Business As Usual (BAU) team for ieMR.  Gail has a nursing background and has been employed in health care for many years. She was involved in the roll out of the Digital Release as well as Release 1&2 at Townsville.   Gail has a broad knowledge of many areas of the ieMR with specialty in Care Delivery.


Paul Lane“Having the latest information accessible for off-site clinicians is instrumental in improving efficient & timely care for patients.”

Dr Paul Lane
Health & Wellbeing Service Group
Medical Director